Mail-In Tent & Canvas Repair.

How much does shipping cost?

Round-trip shipping usually runs $150 – $300 for a wall tent and $40 – $80 for a sun shade or seat. It depends on the size and weight of the box and how far you are from Colorado.

The request form estimates it for your ZIP, and I confirm the real cost on the phone before anything ships, so you know it before you pay to send it. Shipping is on top of the repair, which has a $100 minimum for mail-in jobs.

How long does a mail-in repair take?

Mail-in jobs are booked by intake week, and we agree on the week on the call before you ship. Once it arrives, most repairs take 3–7 days in the shop. Add ground shipping each way, which within the lower 48 is usually under a week.

You get an actual ship-back date with the firm quote. Wall tents for elk season book out first in August and September, so send those requests early.

How do I pack a wall tent?

Here’s what works:

1. Make sure it’s completely dry.
2. Shake out dirt, needles, and anything else caught in the folds.
3. Leave out the poles, frame, and stove.
4. Fold it into a flat bundle, then roll it tight.
5. Put it in a heavy contractor bag to keep weather out.
6. Use a sturdy box close to the size of the bundle so it can’t shift around.
7. Tape the label flat on the largest side.

What if it can’t be repaired?

Most of the time we catch that on the phone, before you ship anything. If it only shows up once it’s here, I’ll tell you with photos showing why. Your request says whether to ship it back as-is, at your cost, or dispose of it. Either way there’s no repair charge and no minimum.

Does it have to be clean and dry?

Yes. This is a hard requirement. Canvas packed damp will mildew in the box, and dirt gets ground into the fabric and the seams.

Set it up or hang it until it’s dry all the way through on both sides, then shake out the dirt and needles before you pack it. If it arrives wet or dirty, I’ll contact you before doing anything else, and return shipping is on you.

Do I ship the frame or poles?

No. Send the fabric only. Frames and poles make the box bigger and heavier, which is most of what drives the shipping cost, and I don’t need them to do the repair.

If a pole sleeve or frame pocket is part of the problem, measure the pole diameter and put it in your request.

Is it insured?

A shipping label comes with the carrier’s standard coverage, which is usually $100. That isn’t much against a $2,000 tent.

If yours is worth more, say so on the call and we’ll add declared-value coverage for the full amount before the label goes out. On anything you’d hate to lose, I’d add it. Take a few photos of it before you pack it, too, so you have a record of its condition.

What if the quote is more than I want to spend?

Say no. Most of the time we sort out whether the price works on the call, before you ship anything. If it only comes up once it’s here, I’ll ship it back. You pay shipping both ways, since it made the trip, and nothing else. No repair charge.

If there’s a smaller repair that fixes the part you care about most, I’ll tell you, and you can decide from there.

Can I just box it up and send it without the form?

Please don’t. Start with the request so I can call you first. We settle the repair, the shipping cost, and the timing before it ships, and when the box shows up I already know whose it is.